Returns, Refund, & Cancellation Policies

Designs in Jute is your go-to store for handmade jute home décor products. The following are the store cancellation, returns, and refund policies.

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ORDER CANCELLATION

You may choose to cancel an order within 24 hours of order confirmation by contacting me at 9444985128 via WhatsApp. A refund of your total order amount minus payment gateway charges (5% of total order value) will be initiated within 24 hours of receipt of the WhatsApp message

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​PRODUCT RETURNS AND REFUNDS

In the rare occasion that your purchase does not satisfy you, I gladly take returns as long as it is initiated within 7 days from the date of receiving your purchase. YOU are responsible for shipping the product back to me in the original packaging and unused condition. Once the package is received and quality check is performed, you will receive a store coupon code for the order value minus payment gateway charges (5% of total order value) and product damage charges, if any.